Senior Customer Engineer - Google Cloud

Location US-OH-Dayton
ID 2024-1437
Position Type
Full-time Regular


Woolpert, Inc. is a cutting-edge national architecture, engineering and geospatial (AEG) firm that delivers value to clients by blending site and architectural design excellence with innovative technology and geospatial applications.  Woolpert is certified as an Employer of Choice by Great Place To Work®.  We believe great companies are built from exceptional people and amazing clients. Because of our growth, we are seeking an experienced Senior Customer Engineer.


Do you consider yourself a great customer- or user-facing Solutions Architect, Software Engineer, Sales Engineer, or Solutions Consultant? If so, the Woolpert Digital Innovations Team is interested in you. Woolpert has a successful business building Location-based Solutions for our customers using Google Maps, Cloud and Workspace technologies. We are seeking a Senior Customer Engineer (CE) to support our Google Cloud practice for our Digital Innovations Team.

Remote (US, lower 48).

About Woolpert CEs:

Woolpert Customer Engineers (CEs) play a critical role in introducing or reinforcing the Cloud-first, Cloud-native mindset to our customers. CEs are both technical subject matter experts and creative advocates for customer-centric solutions. You will interface with our existing and prospective clients, from initial intake through solution implementation. You will create proof-of-concepts (POCs) using a variety of Google, 3rd Party commercial, and open source tools. You will introduce a modern approach to productivity and product delivery to those customers.

Working with Field Sales Representatives (FSRs), Woolpert subject matter experts (SMEs), and Customer Success Managers (CSMs), you will design and build prototypes, typically using Google products and services. You will successfully deliver best-in-class platforms for our clients, and affect change throughout their enterprises.

Success will be measured by your ability to complete the loop from (a) new customer business, through (b) implementation and deployment, and into (c) production delivery of maintainable solutions. Your customers are happy, and happy customers are repeat customers.


● Consult with new and existing customers on business and technical requirements, with a focus on Cloud solutions (IaaS, PaaS, SaaS, hybrid Cloud).
● Provide pre and post sales expertise in one or more of our GCP service offerings: Data & Analytics, AI & ML, Cloud Native Development & App Modernization, Migration, Google Workspace.
● Design and scope solution architectures and Cloud spend resource usage estimates for customers. Deliverables include solution diagrams, implementation plans, budgets, and professional services statements of work (SOW)
● Build or support rapid proof-of-concepts (POCs) and proof of value experiments.
● Write, refactor, and optimize new or existing solutions to create fast, easy-to-use, production applications.
● Deploy software and solutions to cloud infrastructure in a repeatable way.
● Educate customers through direct product training, and by influencing them towards modern CI/CD engineering habits.
● Conduct interactive sessions for troubleshooting problems, recommending best practices, and technical Q&A.


● 5-8+ years experience in software engineering or similar field.
● Experience building and deploying production-grade Cloud solutions in a virtualized environment such as Google Cloud Platform (GCP), Amazon Web Services (AWS), Microsoft Azure, or similar platform.
● Proficient in at least one of: Java, C#, C++, Python, Go, modern JavaScript.
● Comfortable working on projects with a high degree of ambiguity. You can start with a blank canvas and create an elegant cloud-based solution from scratch.
● Able to speak, write, or teach with strong expertise in multiple focus areas. Demonstrates thought leadership.
● Able to operate autonomously with little to no oversight.


Additional Skills

The following skills would make you an even stronger member of the team:
● Relevant Google Cloud, AWS, Azure certifications.
● CI/CD deployment to Cloud/containerized environments.
● IoT or telemetry data ingestion and processing pipelines including analytics or ML.
● Experience working in any of the following industries: ride sharing, ride hailing, last mile delivery, logistics. IoT and telemetry are particularly helpful.
● Mobile web development and design using a modern toolchain.
● Basic knowledge of Google Maps Platform (GMP).


Presenting Opportunities and Challenges at Every Turn...
As a firm that recognizes the importance of developing top talent from within, our employees have access to a wide range of training and coaching programs and are rewarded for their achievements through our excellent benefits package and competitive salaries.

Our vision:


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


To all agencies: Please, no phone calls or emails to any employee of Woolpert or any of our subsidiaries about this requisition. All resumes submitted by search firms/employment agencies to any employee at Woolpert via-email, the internet or in any form and/or method will be deemed the sole property of Woolpert, unless such search firms/employment agencies were engaged by Woolpert's Talent Acquisition Team for this requisition and a valid agreement is in place. In the event a candidate who was submitted outside of Woolpert's applicant process is hired, no fee or payment of any kind will be paid.


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